Quality management

The advantages are: clear structures, well-considered processes and procedures as well as key figures that can be used to assess whether the course is still right. After all, there is no point in going full steam ahead if the direction is not right.

In addition to the internal audits, which serve to check the individual processes and systems for compliance with standards, the energy audit in accordance with DIN EN 16247 is carried out at certain legally prescribed intervals. We also successfully completed an automotive customer audit at the end of 2022 and fish farming certification (NS 9416:2013) at the beginning of 2023.

Quality management is an ongoing process. The QM system should support the processes that are actually practised and not just serve as documentation for the audit.

One key instrument is the continuous improvement process (CIP), for example. The aim of this approach is to achieve continuous improvement with the most sustainable effect possible within the company. CIP refers to improvements in product, process and service quality and is implemented through a process of continuous small improvement steps.

To what extent is every single employee involved in quality management?

Quality should be practised in all departments, which is why all employees should be involved in quality management. In production, for example, almost every employee is trained to check quality. By being regularly present in production, we ensure greater safety in the production process and thus avoid errors and subsequent complaints.

Are there any further plans for the future in terms of quality management?

You are probably familiar with Philip Rosenthal's quote: "If you stop improving, you stop being good." This is also the motto at Masterflex.

Thank you very much for the interview!