Get in touch with us
Do you have general questions about the organisation, our locations or would you like to make a specific enquiry to Masterflex? Or are you looking for a specific contact person for a particular department? We have a few suggestions for you to choose from.
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General contact
Do you have a question for us?
If you would like to call us, our sales team will be happy to put you through to the right contact person.
Telephone:+49 209 97077-0
If you would like to be called back, please make an appointment with us:
Alternatively, you can use our contact forms - depending on your enquiry.
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CONSULTANCY is very important to us
Do you need support with your project or production process? We will be happy to advise you!
Decades of experience - at work for you
We certainly know your problem, because our team of consultants in technical sales has been working together for so long that many of our customers' challenges are part of our standard work. Due to the low staff turnover, this important knowledge is retained in the long term.
And should a new colleague join the team, a mentoring programme ensures that they receive the right information. This knowledge cannot be gleaned, as it is the result of past projects.
Just a click away - instructions and documents
We won't leave you to face your challenge alone: before you get started, we offer you various ways to find out more. In addition to our white papers on various topics, the hose finder is a good place to start to get an overview of our hose and connection systems. We also offer you the most important instructions on earthing and sealingas well as everything you need to know about standards and regulations in our technical information - including a resistance list.
If you are unsure, you can formulate your enquiry directly by filling in a form. We will then contact you as soon as possible to clarify further details.
Quick help on the phone - for special challenges
Your challenge has you completely absorbed, you are on the trail of the solution, but you still don't have a good feeling: then it's time to give us a call. Our statistics speak volumes: In 95% of calls, the consultant can help immediately. We pay attention to "honest advice" - we do not recommend a hose or a connector on the basis of its turnover, but the solution and therefore your satisfaction is our priority.
This attitude creates a high level of commitment in the consultation and in the relationship between the sales force, office staff and the customer as the co-operation progresses. It becomes not only reliable, but personal. Sometimes to such an extent that we even enjoy going mountain biking together.
To cite some more figures: Seventy per cent of telephone calls are answered immediately due to our high availability. The remaining customers and interested parties are contacted immediately after a callback request.
At your side at all times - even on site
If the challenge is very complex, we are happy to go one step further: we come to you and assess the situation on site. If you are one of our dealerswe can also visit your customer together with you. Of course, we also visit maintenance centres and OEMs.
At an initial meeting, the individual factors of the current connection solutions and their problematic effects are analysed. If we cannot help you directly, an engineer will be called in to recommend the most promising solution. If you are still unsure, we offer the option of entering a test phase and starting with a hose.
If your application has a very high and individual requirement, we can help with our engineering services to develop a hose customised to your installation situation.
